We understand that life happens — and we aim to keep things fair and flexible for everyone.
Cancellations
- You can cancel up to 24 hours before your session for a full refund.
- If you cancel within 24 hours, no refund is provided — but we’re happy to offer credit toward a future session.
No-Shows
- If you miss your session without notice, we’re unable to offer a refund.
- That said, we’re human too — so if something urgent came up, feel free to contact us. We may offer one-time rescheduling credit at our discretion.
Rescheduling
- Want to switch to a different day or time?
- If it’s more than 24 hours in advance, we’ll gladly move your booking — just use the reschedule link in your booking email confirmation.
- Within 24 hours: rescheduling is usually not possible unless we can fill your spot. Still, reach out and we’ll do our best.
If We Need to Cancel
- In rare cases (e.g. weather, low signups), we may cancel or postpone a session.
- You’ll receive the choice of a full refund or a free reschedule — your call.
Payment Notes
- Refunds may require manual processing or be issued as credit for a future session.
Booking = Agreement
By booking a Zen Strength session, you agree to these terms. They help us ensure quality, fairness, and the best experience for all.